8. REFUND POLICY

MMOP2P is committed to processing fair and transparent refunds in appropriate circumstances.

1. General principles

Due to the characteristics of automatic delivery of digital products, refunds only apply when the product has not been delivered successfully or not in accordance with the commitment and has valid evidence.

2. Refundable case

• Order failed, the system failed to deliver the product.
• Product received incorrectly described and verified within claim period.
• Charged but not received due to a technical error.

3. Non-refundable case

• The product has been delivered according to the description and has been used/changed.
• Wrong information provided by the guest leads to a failed transaction.
• Violate the terms of use or show signs of fraud.

4. Form of refund

Refundable Wallet Balance so you can keep using it. With the reward balance payment form, the reward will be refunded to the Bonus balance (cannot be withdrawn); the real money is refunded to the real balance.

Processing time.

Refunds due to system errors are usually made automatically immediately. Verification cases will be processed within 1–3 business days of receiving sufficient information.

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Last updated: July 16, 2026. For any questions, please contact MMOP2P's official support channel (Telegram @mmop2ptoo).