Digital-account warranty: buyer rights and how to claim
How digital-account warranty works: login-failure scope, duration, conditions, the role of the handover video, and how to claim a warranty/refund.
“Warranty” is what separates a serious trade from a gamble. Understanding it tells you exactly how far you’re protected.
What is a digital-account warranty?
It’s the seller’s/marketplace’s commitment to handle an account that fails within a set period after handover — usually login failures. Depending on the product, warranty may mean a replacement account or a refund per policy.
Common scope
- Covered: can’t log in on receipt, checkpoint/ban not caused by the buyer, item not as described.
- Usually not covered: buyer changed details causing a ban, platform-policy violations, past the warranty window, no handover evidence.
The role of the handover video
A continuous video from receiving the details to logging in is your number-one evidence. Without it, proving fault is hard. That’s why the safe trading process always stresses recording video.
How to claim a warranty
- Preserve the state; don’t self-fix when you find a fault.
- Contact the seller/marketplace support with the order code, video, and description.
- Wait for reconciliation; if it’s a covered fault, you get a replacement or refund per the refund policy.
Why escrow makes warranty more effective
When funds sit in an escrow wallet, you have leverage to demand proper handling — because the money isn’t in the seller’s hands yet. On MMOP2P, each shop publishes its warranty policy and funds are protected until the order completes, making buyer rights clearer.
Frequently asked questions
What does account warranty usually cover?
Most commonly login failures within the warranty window (can't log in, immediate checkpoint on receipt). Issues the buyer causes after receipt are usually not covered.
What do I need to claim a warranty?
Typically a continuous handover video and a description of the issue. So always record a video when inspecting an account.